We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please visit the RETURNS PORTAL HERE

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery & Risk of Loss

1. Delivery Confirmation & Responsibility

   • Once an order has been marked as delivered by the courier to the shipping address provided at checkout, responsibility for the package transfers to the customer.
   • We are not liable for lost, stolen, or missing packages after confirmed delivery.

2. Safe Place & Unattended Deliveries

   • Couriers may leave parcels in a location they deem secure if no recipient is available.
   • If a package is marked as delivered but not received, the customer must check with neighbours, household members, and local delivery depots before reporting the issue.

3. Incorrect or Incomplete Addresses

   • Customers are responsible for ensuring the accuracy of shipping details at checkout.
   • If an incorrect or incomplete address is provided, we are not liable for non-delivery, misdelivery, or lost items.

4. Lost or Stolen Packages

   • If you believe your package was stolen, we strongly recommend filing a report with your local authorities. Some payment providers (e.g., credit card companies, PayPal) may offer purchase protection for stolen goods.
   • We will assist in filing a claim with the courier if eligible, but claims for stolen packages may be denied by the courier.

5. Claims & Resolution

   • If a package is lost before confirmed delivery, we will work with the courier to investigate and may issue a replacement or refund if the claim is successful.
   • If a package is marked as delivered but missing, we are unable to issue a refund or replacement unless the claim is approved by the courier.
   • Claims for missing deliveries must be reported within 7 days of the marked delivery date.